Pharma NordRemote support

Here to help

Support starts here.

Choose your operating system to download RustDesk. Desktop bundles are configured for Pharma Nord. Mobile apps need a one-time server setup after installation.

Install RustDesk permanently on Ubuntu / Debian

Optional package installation for users who want RustDesk installed on their computer. This requires sudo.

Before you connect

Quit any existing RustDesk before setup. Once the app is ready, share your ID with your support contact and approve their connection request.

macOS: setup requests your administrator password. Allow Screen Recording and Accessibility in System Settings when prompted.

Linux quick support: in Files, right-click the downloaded .run file → Properties → Permissions → allow executing it as a program, then open it. If your file manager will not run it, use bash ~/Downloads/pharmanord-quicksupport-x86_64.run in a terminal (use aarch64 for ARM64). Share your RustDesk ID and approve your support contact.

Linux compatibility and alternative bundles

The launcher automatically uses Wayland when available, with X11 as a fallback. It prefers your system’s graphics libraries and uses bundled libraries if required dependencies are missing.

Prefer the two-launcher archive? Intel / AMD bundle · ARM64 bundle.

Set up your mobile app

  1. Install RustDesk using the Android download or App Store link above.
  2. Tap Copy server configuration on this page.
  3. In RustDesk, open Settings → ID/Relay server (called Network in some versions), choose Import server config, paste if prompted, and apply.
  4. Confirm the ID server is shadow.pharmanord.com. Leave the API server blank.

If your app has no import option, enter the values under Manual configuration below.

Manual configuration and other Linux distributions

Install RustDesk for your distribution, then use Settings → Network → Import server config with the contents of this configuration file.

ID server: shadow.pharmanord.com
Relay: shadow.pharmanord.com
Key: KtanFsKPENdLhHy5jpccGVeKRWLM88l9iBl1t01MhYo=
Leave API server blank.